Don W
73 discussion posts
I arrange the order of my online pinned items to correspond with their frequency of use. However, I have noticed on several occasions that the order somehow gets corrupted. I've tediously changed the order back to the way I want it, but after a while (I don't remember how long), it gets corrupted again.
Has anyone else encountered this issue?
Thanks and Best Regards,
Don Washburn
Cedar Rapids, Iowa USA
How recently has this happened? We did fix an issue that could cause the order to be incorrect a few weeks ago, but maybe we missed an edge case somewhere.
Don W
73 discussion posts
The last time I reordered the items was probably more than a month ago. I did it again this morning. I'll let you know the outcome.
Don W
73 discussion posts
I just noticed that my pinned items are scrambled again. I'm using the latest version of CF.
Ok, we'll need to enable some logging on our end for this. We'll keep you posted (likely tomorrow).
Thanks!
Quick question, do you use ClipboardFusion on multiple Windows machines? If so, have they all synced recently?
Don W
73 discussion posts
Yes, I use CF on 3 Windows PCs. All 3 are set to sync automatically, so I assume they've been doing that.
I don't know why I didn't think of this before, but I think the solution to my problem is to set the order by doing it from my CF account here online. I assume it is treated as the master for syncing purposes.
It shouldn't matter which one you re-order them from, but we have another thought on what might be causing it. Just needed to make sure that all of your clients are synced before we make a change here.
I'll keep you posted when we've done it, and then you can try re-ordering them again and see if they stick.
Thanks!
Don W
73 discussion posts
Sounds good because they're out of order again on the PC I'm using right now.
Ok, when was the last time you re-ordered them?
Ok, we've made the change on our end. Could you try setting the order again, and let me know if they get scrambled again?
Don W
73 discussion posts
All 3 PCs are messed up again to the point they show items I deleted weeks ago.
They should! We fixed a re-ordering issue with another customer after our last correspondence with you, so it should be good assuming you're on the latest version of ClipboardFusion as well.