Lost Macro Sync

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dekiblue1

33 discussion posts

I installed ClipboardFusion on both my Desktop and Laptop computers (the license permits that) and they were in sync.

Now when I had to reinstall my Laptop after entered the login for Binary Fortress account it does not want to sync Macros. I did forget to logout from old installation but now it's too late.

How can I make sync work again?

Thanks,

Dejan

Apr 5, 2016 • #1

You shouldn't need to logout of the old installation. After you login, does anything show up on the Macros tab at all? If not, do you get any errors?

Apr 6, 2016 • #2

dekiblue1

33 discussion posts

Hi Keith,

After I log in (and I stayed logged in) no macros appear and clicking on "Sync Macros" does nothing.

No error reported.

Apr 6, 2016 • #3

Ok, would you be able to send over a debug log?

On the Troubleshooting tab, change the Logging drop-down to "L1: Log Minimal"
Restart ClipboardFusion
Try to sync
Send us the %%APPDATA%%\ClipboardFusion\ClipboardFusion.log file (can be found by clicking the Open Log button on the Troubleshooting tab)
Disable debug logging after sending the log

Apr 6, 2016 • #4

dekiblue1

33 discussion posts

HI Keith,

Now I switched on the laptop and to my surprise all the macros were synced!

Thanks for your help anyway.

Best,

Dejan

Apr 6, 2016 • #5

No worries, glad to hear it's working now!

Apr 7, 2016 • #6