Bug Report

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UWK-87

166 discussion posts

Hi Keith/Thomas,

This bug will be hard to re-produce since even I can't pinpoint the cause but this has happened to me 3 times so I am sure there is a small issue. My GUESS is that it happens after couple of hibernation/sleep cycles.

The bug is that when we open CF we do not see any data, even if we go through all the tabs Local, Pinned, Online, Online Pinned & Macros. The picture of the output is as below:

https://image.ibb.co/fWYgYx/Clipboard_Picture_2018_02_04_18_25_43.png

To resolve it, simple exit CF and open it again and everything works fine.

I am attaching a small video of the issue so you can get a better understanding.

Thanks.

• Attachment [protected]: Issue CF (2).mp4 [1,333,278 bytes]

Feb 4, 2018 (modified Feb 4, 2018) • #1

Would you be able to send a debug log? Here are the steps:

On the ClipboardFusion Settings > Troubleshooting tab, change the Logging drop-down to "L2: Log Detailed" and click Apply
Restart ClipboardFusion
The next time this occurs, note the time so we'll know where to check in the log file
Send us the %APPDATA%\ClipboardFusion\ClipboardFusion.log file (can be found by clicking the Open Log button on the Troubleshooting tab)
Disable debug logging after sending the log

Thanks!

Feb 5, 2018 (modified Feb 5, 2018) • #2

UWK-87

166 discussion posts

Hi Keith,

Sure I can do that. However, there is some days between each occurrences so is it okay to keep it at L2: Detailed for a few days?

Thanks,

Feb 5, 2018 • #3

Yep, that should be fine. If you run into trouble with the logging set at L2, please let me know.

Thanks!

Feb 5, 2018 • #4